Lentina Travel Company

Payment Policy

• We do NOT need a deposit to book our tours, however we do require your credit card information to guarantee the booking. Please note, that your credit card will not be charged at time of booking - we only need it to hold your reservation. Please fill in our secure online-form to send us your credit card informatin.

 You can cancel your booking any time NO LATER than 2 weeks prior to your arrival (only written notices are accpeted) Please see our cancellation policy for more details.

• To avoid waiting in lines we usually pre-pay all museum tickets 2 weeks prior to your arrival. It is approx. 25% of total tour price depending on your museums and optional activities choice that will be charged to your credit card 2 weeks prior to your arrival (VISA & MC only, 3% processing bank fee)
• To ensure availability entertainment and event tickets must be purchased as soon as they go on sale to the general public. We will advise amount and expected timing of payment to get your approval of these charges.

Final Tour Payment

By cash in RUR/USD/EUR or credit card (VISA & MC only, 3% processing bank fee) upon arrival in St. Petersburg. If you decide to pay cash, please make sure the notes are good as new because otherwise we won't be able to exchange them to Roubles.

Booking for groups larger than 10 people:

A full advance payment should be made by tourists or travel agencies for the groups larger than 10 pax. We accept payment by credit card or bank wire transfer. The money is fully refundable if the tour is cancelled no later than 2 weeks prior to arrival date.

Late cancellation or NO-SHOW

If you decide to cancel your tour, please send us a written notification.

• You are welcome to cancel your tour no later than 2 weeks prior to your tour date with no charges made to your credit card (except for the non-refundable charges for additional orders). 
• If you cancel your tour later than 2 weeks prior to your tour date, a 25% cancellation fee applies because after we pay for the entrance tickets, they are non-refundable to us.
• Unfortunately, we do NO refund for Additional Orders once the order has been purchased for you (like ballet or folk-show tickets or transfer order).

In case a client does not arrive by an appointed time to the place where services start to be granted:

• an order for transfer will be held for 2 hours starting from an appointed time, then it will be cancelled automatically 
• an order for a personal tour guide and other additional services (interpreters, private driver, etc.) will be cancelled after 1 hour. 
• an order for shore tour will be cancelled after 2 hours.

The additional 25% tour cost cancellation fee will be charged to your credit card in case of a NO-SHOW or less than 24-hour tour cancellation. (the total of 50% of the tour cost)

If for some reason you are being late – please try to inform us in advance: +7 921 747 7815