Lentina Travel Company

TOUR TERMS & CONDITIONS

These are the Bookings Conditions of Lentina Travel Company.

1) Clients are responsible for travel arrangements to/from tours organized by Lentina Travel Company.

2) Clients are responsible for their own safety in all walking and interior tours: crossing roads, using steps, etc.

3) Clients are responsible for themselves and children wearing a seat belt in tour vehicles.

4) No food or drink to be consumed in tour vehicles except by permission of the driver.

5) The guide, driver or operator reserves the right to terminate any tour for unreasonable behavior.

6) Lentina Travel Company is not liable for reduced itineraries owing to late start/delays by the client.

7) The price of the tour does not reduce in case on the tour day the client decides to skip some of the attractions or finish the tour earlier than planned. If the client would like to add some attractions to the tour, some additional costs may be applied.

8) Lentina Travel Company is not liable for reduced itineraries owing to unscheduled closures by attractions.

9) Lentina Travel Company is not liable for reduced itineraries owing to delays caused by traffic congestion.

10)Reservations:

• Bookings are dealt with on a one-to-one basis via e-mail only.
• We do not accept bookings with less than 48 hours notice.
• To secure your preferred date we recommend booking well in advance.
• All tours subject to availability. Booking will not go ahead until availability is confirmed.
• Administration fees may be added for extensive itineraries or supplementary guide hire.
• We do not arrange flights, travel tickets.
• We usually pre-book tickets for attractions. We charge the credit card that you’ve indicated as a guarantee of booking about 25% of the total tour cost to buy the tickets 2 weeks before the tour date. Tickets that are paid for according to your additional orders (e.g. theater tickets) in advance and are non-refundable.

11) General inquiries:

To make an initial or general enquiry e-mail: info@lentinatravel.com. We try to reply within 24 hours. Owing to cold-selling we do not take enquiries or bookings by phone.

12) What the Price Includes: Your quoted tour price includes:

• Qualified guide services.
• Qualified driver services.
• Vehicle rent for the time of the tour or part of the tour
• Tour fuel costs, parking rates, driving charges and tolls.
• All local taxes and any other fees agreed at time of booking.
• Entrance fees to attractions
• Permission for amateur photo/video (with some exceptions)
• Tour tickets for cruise ship passengers

Your quoted tour price does NOT include:

• Meals or refreshments.
• Public transport fares.
• Flights or accommodation.
• Transfers from airports or pick-ups unless specifically ordered
• Extra parking rates/fines through excessive delays by client.
• Gratuities or tips (at client's discretion).

13) Date of Departure & Collection Timings: These are subject to change or cancellation, should unforeseen circumstances occur. Please reconfirm at time of booking.

14) Smoking: Smoking is not permitted on board, but all tours make frequent stops.

15) Food and drink: in the interest of safety we ask that no hot food or drinks are carried on board of the vehicle

16) Students: get a discount depending on the number of museums indicated in the tour program. Students must bring an ID card with them on the day of travel. Children: Children under six go free.

17) Amendments: Amendments will be made upon your request if possible. Theatre tickets, lunch and dinner products, and attraction tickets cannot be amended.

18) Personal Insurance: Is not included.

19)Luggage: Some museum rules forbid bringing large bags into the museum. Your guide will advise on this matter. You may leave your bags in the museum’s cloak-room or leave it in the vehicle with the driver. Luggage is carried at the passengers own risk and must be collected by the client.

20) For group tours we may, at our discretion, require any person to withdraw from any tour, if we deem their acts or conduct offensive, or a nuisance to other tourists, and we shall have no further liability. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavour will be made to advise passengers in advance of any alterations that are deemed necessary. In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares. Should the passenger fail to arrive or arrive late at the starting point or during the tour, then no liability can be accepted.

21) Passports & Visas: A Passport valid for all countries to be visited must be carried and you must ascertain from your Travel Agent what visas are required.

22) Accident or Loss: We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.

23) Payment

We charge you credit card 2 weeks prior to the tour date via POS-terminal in our office. The rest can be paid cash to your guide directly.

All tours must be guaranteed with a credit card information or fully paid for in advance.

If you would like to make a full payment in advance please do so using:

-Moneybookers transactions (for customers with Moneybookers accounts).

-Mastercard, Visa, or American Express via Moneybookers (Moneybookers account not required) or via POS in St. Petersburg Avangard Bank.

-Bank transfer (wire) (30 days in advance only).

All prices on this website are inclusive of tax.

We do not accept cheques.

We do not store customer financial information, credit card or debit card details.

24) Cancellation and refund policy

If you decide to cancel your tour, please send us a written notification.

You are welcome to cancel your tour no later than 2 weeks prior to your tour date with no charges made to your credit card (except for the non-refundable charges for additional orders).

If you cancel your tour later than 2 weeks prior to your tour date, a 25% cancellation fee applies because after we pay for the entrance tickets, they are non-refundable to us.

Unfortunately, we do NO refund for Additional Orders once the order has been purchased for you (like ballet or folk-show tickets or transfer order).

In case a client does not arrive by an appointed time to the place where services start to be granted:

an order for transfer will be held for 2 hours starting from an appointed time, then it will be cancelled automatically

an order for a personal tour guide and other additional services (interpreters, private driver, etc.) will be cancelled after 1 hour.

an order for shore tour will be cancelled after 2 hours.

The additional 20% tour cost cancellation fee will be charged to your credit card in case of a NO-SHOW or less than 24-hour cancellation. (the total of 45% of the tour cost)

If for some reason you are being late – please try to inform us in advance: +7 921 747 7815

Refund claims must be raised within 30 days of the tour date.

We offer a full immediate refund, or alternatively, a discount on a rearranged tour, if a tour cannot go ahead for any reason, and the fault is accepted by Lentina Travel Company or its partners.

In the event that a venue is not visited due to unforeseen circumstances, an amount, equal to the value of the admission will be refunded in full.

Clients should acquire adequate insurance to cover any loss as a consequence of flight cancellations, personal illness, or circumstances causing the tour to be cancelled beyond control of Lentina Travel Company or its partners.

25) General Conditions: No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors. All matters concerning this booking shall be subject to Russian Law. If you have comments about your tour, please use email or post to notify us: info(at)lentinatravel.com or Lentina Travel Company LLC, 43A Marata Street, St. Petersburg, 191002 Russia.

By booking tours or services through Lentina Travel Company you agree to the above terms and conditions.